Flowertastic Returns & Refunds Policy Last updated: [7/02/2025]

At Flowertastic, we take pride in delivering fresh, high-quality flowers and gifts. If you are not entirely satisfied with your purchase, we are here to help. Please review our returns and refunds policy below, which complies with Irish consumer law.

Orders

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.

• We accept payment by most major credit and debit cards and via Stripe and/or PayPal.

• By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

• Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

Delivery

We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 12 o'clock otherwise delivery will be the next following working day.

If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).

If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience

If your flowers or gifts have not arrived as expected, please contact us within 24 hours of the expected delivery time. We will investigate and offer a solution as quickly as possible.

Non-Perishable Items

For non-perishable items such as vases, candles, and gift sets, our return policy lasts 14 days from the date of delivery in line with Irish consumer rights. If 14 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.
A proof of purchase (order confirmation email or receipt) is required.
Customers must notify us in writing at alyson@flowertastic.ie before returning an item.

Items Not Eligible for Return

We do not accept returns on:

Custom or personalized orders (e.g., bespoke bouquets, engraved gifts).
Gift cards and digital products

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless otherwise stated in-store and with an appropriate receipt.

Cancellation

Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling the shop (see our contact details page)

Refunds Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, refunds will be processed within 5-10 business days to the original payment method.

If a refund is delayed, please:

Check your bank account again.
Contact your credit card provider (it may take time before your refund is posted).
Contact your bank (processing times can vary).
If you still have not received your refund, please contact us at alyson@flowertastic.ie.

Exchanges

We only replace non-perishable items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at alyson@flowertastic.ie and send your item to:

Flowertastic Exchanges

Flowertastic,

Woodstown Strand,

Waterford

X91 DY 61

Returning Items

To return an eligible item, mail it to:

Flowertastic Returns:

Flowertastic,

Woodstown Strand ,

Waterford,

X91 DY 61

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a trackable shipping service for valuable returns.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Need Help?

For any queries regarding returns or refunds, contact our customer care team at alyson@flowertastic.ie

By shopping with Flowertastic, you agree to our Returns & Refunds Policy. Thank you for choosing us for your floral needs!